From what I've seen, a complete forex CRM software solution includes everything needed to manage a brokerage from one place. 

You can expect tools for lead management, client support, IB tracking, and compliance, helping you handle daily operations more efficiently.

Beyond these core functions, it typically includes an admin panel, back office, trader's room, social trading platform, and multi-account management software. 

Having these components in one system makes it easier to manage your brokerage without relying on multiple separate tools.