Every organization has its own business processes, but defining the difference between minimal best practices required for customization versus extensive coding changes is something we all struggle with. By using IBM TRIRIGA Customization Services, you can achieve your desired business logic, but you run the risk of being stuck in "upgrade hell" due to your customizations when the platform is updated to the next version. When should you use OOTB features only, and when can you create custom workflows? It would be beneficial for us to discuss the decision criteria we use for approving customizations so that we ensure that your system will be both scalable and easily maintainable in the future.