Let's dissect RMM tools and PSA software in ways that are truly meaningful. Imagine having a reliable helper that could check on all of your computers, servers, and devices at any time, letting you know when something seems strange. RMM software does exactly that, but it's far more dependable than any human assistant could ever be.

Getting Your Digital Eyes and Ears in Place

The entire system begins with an agent, which is essentially a tiny piece of software that is installed on every device you wish to keep an eye on. It won't even be noticeable to your users, so don't worry. These agents operate quietly in the background and are incredibly light.
The fact that these attackers target your central RMM platform rather than the platform attempting to connect to them is what makes this so clever. That means you don't have to open dangerous inbound connections or mess with your security settings.

Constant Health Checks That Never Slееp

These agents begin gathering information regarding each device's performance as soon as they are in place. We're discussing everything that matters, including CPU usage, memory usage, disk space left, network performance, and security status.
However, there are instances where it becomes helpful, since the system learns what "normal" looks like for every device. You get alerted immediately when something goes wrong (perhaps CPU usage spikes or disk space is dangerously low). There's no more learning about issues when irate users begin phoning.

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